Shipping & Returns
Q: Can I pick my items up in person for free?
A: Yes, you can shop online then pick up your items in person from our showroom. During checkout choose the local pickup (free) option then wait for us to send you an email that your item(s) are ready for pickup.
Q: When I place an order online how long does it take to be processed and packed?
A: Most orders are processed within 4 hours but during high volume times may take 24 hours.
Q: When and in what order are orders processed?
A: Orders are processed during regular business hours and orders are processed in the order they are received.
Q: How long does it take for my order to be put in the mail?
A: We mail out orders once daily Monday to Friday.
Q: What is the cut off time for an order to be processed and mailed out the same day?
A: The cut off time is 3pm Monday to Friday, orders received after 3pm or on weekends and holidays will be processed and mailed out the next business day.
Q: Where do you ship?
A: We currently ship to Canada and the USA
Q: What shipping services do you offer?
A: We offer 2 shipping services Regular Parcel and Expedited Parcel by Canada Post.
Q: How long does shipping take?
A: Regular Parcel 2-9 business days, Expedited Parcel 1-7 business days.*
* Both services can take as long as 13 business days to reach Northern regions and remote centres.
Q: If I need my items fast what can I do?
A: Contact us for a custom delivery quote.
Q: What features do the shipping services you offer include?
A: All of our shipments include a minimum of $100 insurance*, a tracking number and delivery updates.
* If a purchase total is greater then $100 additional coverage will be added in increments of $100 to ensure proper insurance coverage for your purchase.
Q: What if I am not home when a delivery attempt is made?
A: We do not safe drop if you are not home to sign for the shipment then Canada Post will leave a delivery notice card with instructions on where to pick the shipment up.
Q: Who pays for shipping and return shipping?
A: The customer pays for all shipping related costs. Any costs incurred by Sequins Plus related to shipping or the recovery of a non-deliverable shipment will be deducted from the refund amount for the items being returned.
Q: Do you offer a combined shipping discount if I buy multiple items?
Q: What happens if I am over charged for shipping when I check out?
A: We use a shipping app to calculate shipping fees in real time. We manually verify each shipment fee, if the customer was over charged then we issue a refund before your item(s) ship. The refund will be given as the same method as the original payment and will show up as shipping adjustment on your invoice.
Q: What if I am under charged for shipping?
A: If the amount you were undercharged is $5 or more dollars we will send you an invoice for the difference owing, if it is under $5 we will pay the difference for you.
Q: Do you accept returns for a refund?
Q: How long do I have to make a return?
A: In store purchases 14 days, online purchases must be sent back to us within 14 days of the date the item(s) were delivered to you and you must provide us with a tracking number.
Q: How do I make a return?
A: In person you can return items purchased in store or online to our showroom. By mail you must ship the item(s) back to us.
Q: How is the refund given?
A: The refund will be given as the same method as the original payment.
When returning items by mail a refund will be issued once we have received the returned item(s).
Q: Do you charge a restocking fee?
Items being returned must be unused in their original packaging and condition.
All tights and clearance items are final sale.
Refunds are given as the same method as the original purchase.
Returns are subject to approval by Sequins Plus.
If you require further assistance please contact us.